Choose the Service Option That Suits You
Standard Service
- Instrument serviced in the order it is received.
- Standard service and calibration rates apply.
- Our targeted Standard Service turnaround time is 4–5 business days.* Please contact our office to confirm current turnaround times.
- No additional fees apply.
- *Turnaround time refers to the period from when the unit arrives at Gastech and the service file is opened, to when the assessment and quotation are issued. Timeframes beyond quotation may vary depending on factors such as service centre capacity, volume of units, parts availability and customer purchase order approval.
Advanced Booking Service
- Customer books the service in advance while the instrument remains in use.
- The instrument’s file is placed into the service queue ahead of time.
- The customer continues using the unit until it is close to its service date.
- About one week before the service is due, the customer receives an email from Gastech requesting the unit be sent in.
- The unit is then sent in at that time, avoiding extended waiting periods.
- Reduces downtime compared to sending the unit in without a booking.
- No additional cost.
Fast Track Service
- Designed for instruments that are not functional or cannot wait for Standard Service turnaround times.
- Service is fast tracked ahead of Standard Service bookings.
- Instrument is assessed by the next available Technician.
- Our targeted Fast Track turnaround time is 2-3 business days.*
- Significantly reduces downtime compared to times when Standard Service timeframe is beyond your needs.
- A $71.50 incl. GST fee per instrument applies, in addition to the Standard Service rate.
- *Turnaround time refers to the period from when the unit arrives at Gastech and the service file is opened, to when the assessment and quotation are issued. Timeframes beyond quotation may vary depending on factors such as service centre capacity, volume of units, parts availability and customer purchase order approval.
