Expert gas detector service and calibration from our in-house workshops in WA, NSW and QLD. With fast turnaround, certified gases and a team that knows every instrument we service.
Your gas detector is only as good as its last service & calibration.
Gas detector service and calibration is the foundation of any serious gas detection program. At Gastech, it’s also the foundation of our business. Our service department has been operating since 1978, and our workshops in WA, NSW and QLD hold a comprehensive range of NATA and NIST certified calibration gases to calibrate almost any gas detector on the market.
Our authorised Service Technicians are trained directly by manufacturers including Industrial Scientific, Honeywell, Testo, ION Science, M-Power, Spectrex and Riken, as well as our own Gastech-branded range, ensuring every instrument we service is returned to manufacturer specifications regardless of brand or model.
Choose the Service Option That Suits You
Standard Service
- Instrument serviced in the order it is received
- Standard service and calibration rates apply
- Our targeted Standard Service turnaround time is 4 to 5 business days*
- No additional fees apply
*Turnaround time refers to the period from when the unit arrives at Gastech and the service file is opened, to when the assessment and quotation are issued. Timeframes beyond quotation may vary depending on factors such as service centre capacity, volume of units, parts availability and customer purchase order approval.
Advanced Booking Service
- Customer books the service in advance while the instrument remains in use
- The instrument’s file is placed into the service queue ahead of time
- The customer continues using the unit until it is close to its service date
- About one week before the service is due, the customer receives an email from Gastech requesting the unit be sent in
- The unit is then sent in at that time, avoiding extended waiting periods
- Reduces downtime compared to sending the unit in without a booking
- No additional cost
Fast Track Service
- Designed for instruments that are not functional or cannot wait for Standard Service turnaround times
- Service is fast tracked ahead of Standard Service bookings
- Instrument is assessed by the next available technician
- Our targeted Fast Track turnaround time is 2 to 3 business days*
- Significantly reduces downtime compared to times when Standard Service timeframe is beyond your needs
- A $71.50 incl. GST fee per instrument applies, in addition to the Standard Service rate
*Turnaround time refers to the period from when the unit arrives at Gastech and the service file is opened, to when the assessment and quotation are issued. Timeframes beyond quotation may vary depending on factors such as service centre capacity, volume of units, parts availability and customer purchase order approval.
What Does a Gastech Calibration Certificate Look Like?
Gastech’s calibration certificate is among the most detailed in the industry. Every certificate captures complete cell details including date of fitment, alarm levels and cell serial number, span gas details including lot numbers and concentrations, full service history of the instrument, environmental conditions during calibration and technician sign-off. Download a sample certificate to see exactly what your documentation will include.
What Happens During a Gas Detector Service at Gastech?
When your gas detector arrives at one of our workshops in WA, NSW or QLD the service file is opened and the instrument is assessed by a trained technician. The unit is inspected for physical damage, sensor condition, firmware version, battery health and overall functionality before any calibration work begins. If repairs are required a quotation is issued before any work proceeds.
Calibration is carried out using NATA and NIST certified calibration gases held in stock at all workshops. A significant advantage our service department has over others is the ability to generate our own calibration gases on demand using permeation methods, overcoming the inaccuracies of reactive toxic gases supplied in cylinders. Gases we generate in-house include ammonia, hydrogen cyanide, sulphur dioxide, nitrogen dioxide and chlorine. During calibration we use individual gases as well as multiple gas blends to adjust for cross-interference factors. This is something automated docking station calibration cannot replicate.
To assist with fault diagnosis our Western Australia workshop utilises an environmental chamber, giving our technicians the ability to recreate the exact temperature and humidity conditions an instrument has been operating in, accurately diagnosing faults that would not appear under standard bench testing.
We hold one of Australia’s largest stocks of spare parts for all the instruments we supply as well as an extensive range of parts for other manufacturers, ensuring the fastest possible turnaround on repairs. Our major suppliers are linked directly into our computer systems for real-time stock visibility.
Regular gas detector service and calibration is a legal requirement under Australian workplace health and safety legislation. Australian Standard AS/NZS for portable and transportable gas detection apparatus requires instruments to be response tested or recalibrated immediately before each occasion of use and Gastech helps our customers meet that obligation, in accordance with Safe Work Australia guidelines.
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